Privacy Policy
Terms and Conditions for ISOMIS
Welcome to ISOMIS SDN BHD’s online shopping platform. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with and be bound by these Terms as well as any additional terms or policies we may post on the site. If you do not agree with any part of these Terms, please do not use our website. Please read these Terms carefully before making a purchase.
1. General Information
ISOMIS offers a range of products designed to support healthy weight management and lifestyle goals. Our products are for use in conjunction with a balanced diet.
2. Products and Availability
• We strive to ensure the accuracy and availability of the products listed on our website. However, product availability may change without notice.
• The images, descriptions, and ingredients of the products on our platform are for informational purposes only and may vary slightly from the actual product.
• We reserve the right to discontinue or modify any product or offer at any time.
3. Orders and Payment
• When you place an order through our platform, you are making an offer to purchase products, subject to our acceptance.
• Payment is required at the time of order and payment for orders must be made through the accepted methods listed on the website
• Prices are displayed in RM, and all payments must be made in the same currency. Shipping fees may apply and will be displayed during checkout.
• We reserve the right to cancel or modify orders at our discretion, especially in cases of product unavailability, incorrect pricing, or suspected fraud.
4. Shipping and Delivery
• We will process and ship your order in accordance with the shipping options selected at checkout.
• Shipping fees are non-refundable.
• We will make every effort to deliver your order within the estimated delivery time. However, delays may occur due to unforeseen circumstances. We are not responsible for any delays caused by third-party carriers.
• Risk of loss or damage to the Products passes to you upon delivery. You are responsible for ensuring that the delivery address you provide is accurate and accessible.
5. Returns of Product
• Due to the nature of our products, we cannot accept returns once the product has been opened, unsealed and used.
• In the event that you receive a damaged or defective product, please contact us within 14 days of receiving your order for a replacement only as we do not offer refund.
• For any concerns regarding returns, please contact our customer service team for further assistance.
6. Health and Safety
• The products offered on our platform are designed to support a healthy lifestyle. However, they are not intended to diagnose, treat, cure, or prevent any medical condition.
• Our products are intended to assist with weight management when used as part of a balanced diet and active lifestyle. Results may vary depending on individual health, metabolism, and usage.
• We recommend that you consult with a healthcare professional before using any products, especially if you have pre-existing health conditions or concerns or if you have any underlying medical conditions, are pregnant or nursing, or are taking medication.
• By purchasing our products, you confirm that you have reviewed the product information and understand the potential risks and benefits associated with their use.
• We are not responsible for any adverse reactions or side effects resulting from the use of our products.
7. User Responsibilities
• To place an order on our website, you may be required to create an account. You agree to provide accurate, up-to-date, and complete information when creating an account.
• You agree to provide accurate and complete information when placing an order, including billing and shipping details.
• You must be at least 18 years of age to make a purchase from our website or use our services.
• You are responsible for maintaining the confidentiality of your account login credentials and agree to notify us immediately of any unauthorized use of your account.
8. Privacy and Data Protection
• We respect your privacy and are committed to protecting your personal information.
• By accessing or using our website, you hereby agree that we may collect, obtain, store and process your personal data that you provide in this form and you hereby give your consent us to: -
(a)Store and process your Personal Data; and
(b)Disclose your Personal Data to the relevant governmental authorities or third parties where required by law or for legal purposes.
• For the avoidance of doubt, Personal Data includes all data defined within the Personal Data Protection Act 2010 (which may be amended) including all data you had disclosed to us by accessing or using our website.
• We take reasonable security measures to protect your data during transactions, but no method of transmission over the internet is 100% secure.
9. Limitation of Liability
• To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.
• Our total liability to you for any claims arising out of these Terms will be limited to the amount you paid for the product that gave rise to the claim
10. Modification of Terms
• We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website and purchase of products after the changes are posted constitutes your acceptance of the revised Terms.
11. Governing Law
• These Terms and Conditions shall be governed by and shall be construed in accordance with the laws of Malaysia and you hereto hereby submit to the exclusive jurisdiction of the civil courts of Malaysia.
12. Contact Information
• If you have any questions or concerns regarding these Terms and Conditions, please contact us at the email provided in our platform.
